We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. Items without personalization may incur a restocking fee. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. No exceptions.
Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after event date, regardless if they are defective or damaged, as comfortstyles.com cannot be responsible for the use of the merchandise. Any defective or damaged merchandise you wish to exchange must have a comfortstyles.com issued RA NUMBER before returning.